Work overnight at Fairmont Château Laurier in Ottawa, coordinating guest calls, dining requests, and hotel information with bilingual communication. This full-time role requires reliability.

As a Bilingual Royal Service Agent, you will report to the Royal Service & Loyalty Manager. Your responsibilities include assisting callers, serving as a hotel information liaison, and following established service standards. You will also support emergency procedures, guest accounts, amenities, and colleague training.

Key Responsibilities:

- Redirect calls or assist callers with hotel requests
- Provide information about departments, services, and dining
- Organize daily amenity reports and same-day requests
- Deliver and program guest wake-up calls
- Follow emergency, safety, and department procedures

Requirements:

- Availability to work overnight shifts
- Fluency in both official languages
- Outstanding guest service and telephone manners
- Ability to function effectively during emergencies
- Responsible, reliable, self-reliant, and cooperative approach

Support overnight hotel operations through bilingual guest communication, dependable follow-up, and accurate Royal Service administration.

📌 Overnight Bilingual Royal Service Agent (Canada)
🏢 Fairmont Hotels and Resorts
📍 Canada