Apply financial product knowledge and technical troubleshooting skills while answering member inquiries through Conexus’s Member Contact Centre in Lloydminster.

As a temporary Member Contact Centre Representative 1 until August 2027, you will handle diverse financial requests by phone. You will provide online banking support, assist with account activities, and communicate product value through current financial information. Your conversations will help identify needs and deliver personalized service.

Key Responsibilities:

- Answer member calls and identify needs through conversation
- Troubleshoot online banking and related technologies
- Provide account assistance, advice, and financial solutions
- Educate members about products and services
- Develop skills and knowledge for confident performance

Requirements:

- Deep knowledge of financial products
- Two years of customer service experience
- Ability to think critically when troubleshooting technology
- Strong communication and interpersonal abilities
- Call centre or financial industry experience considered an asset

Use clear communication, critical thinking, and financial services knowledge to support Conexus members through every phone interaction.

📌 Financial Services Call Centre Representative (Canada)
🏢 HR Ghost Board
📍 Canada