Shape exceptional guest experiences as a Front Office Supervisor at the Wickaninnish Inn, where personalized service and leadership guide daily operations. This Vancouver Island property carries Relais & Châteaux, Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure recognition.

You will be a hands-on supervisor supporting the Front Office Manager and leading a world-class Front Office team. Your work includes responding to guests, assisting Human Resources functions, strengthening learning and development, and improving operational systems. Attention to detail, communication, and creative problem solving support this leadership assignment.

Key Responsibilities:

- Lead by example while assisting the Front Office Team
- Follow up on guest concerns requiring supervisor attention
- Participate in Front Office Human Resources functions




- Create a positive atmosphere for team learning and development
- Assist with departmental budgeting, systems, and administrative responsibilities

Requirements:

- Ability to lead a world-class Front Office team
- Exemplary guest service and interpersonal communication skills
- Robust organization, multitasking, and creative problem solving
- Minimum two years supervisory experience in high-end full-service Front Office
- Flexibility to work evenings, weekends, and holidays

Use hands-on supervision, guest care, and operational judgment to strengthen Front Office service at the Wickaninnish Inn.

📌 Guest Services Front Office Lead (Canada)
🏢 Wickaninnish Inn
📍 Canada