Manage customer orders and follow-ups for Malach Metal and Machining, using accuracy, organization, and transparent communication across Manitoba manufacturing operations.

This Customer Service Representative role supports customers from inquiry through delivery updates and issue resolution. You will review purchase orders, identify missing information, maintain communication records, and ensure commitments reach the appropriate internal teams. The position works with Sales, Production, Shipping, Engineering, Estimating, and Quality while building knowledge of Malach’s products, services, and processes.

Key Responsibilities:

- Review purchase orders for completeness and accuracy
- Clarify discrepancies before processing customer information
- Track open orders and outstanding follow-up actions




- Communicate changes, delays, and delivery information
- Maintain organized records, documentation, and customer notes

Requirements:

- Ability to organize multiple requests and follow-ups
- Strong problem-solving and escalation judgment
- Ability to learn manufacturing terminology and processes
- ERP or order management experience is an asset
- Manufacturing or business-to-business experience is an asset

Use disciplined order management and cross-functional coordination to help Malach customers stay informed, supported, and confident.

📌 Order Management Customer Support Specialist (Canada)
🏢 Malach Metal & Machining
📍 Canada