Support a rapidly growing North American customer base using French, English, and thoughtful solutions from downtown Edmonton.

This Bilingual Customer Service Representative position is fully in office with a successful Canadian e-commerce company. You will become knowledgeable about award-winning products, answer customer questions, and coordinate issue resolution with internal teams, warehouses, and delivery partners. Your communication and organization will support consistent service across multiple channels.

Key Responsibilities:

- Provide helpful phone, email, and live chat support
- Build product knowledge and make helpful recommendations
- Coordinate resolutions with teams, warehouses, and delivery partners




- Handle challenging conversations professionally and empathetically
- Suggest customer experience and process improvements

Requirements:

- Fluent French and English communication skills required
- Minimum two years of customer service experience
- Experience in call centre or high-volume support preferred
- Confidence handling challenging customer situations
- Solid organization and multitasking abilities

Use bilingual service, product knowledge, and coordination skills to help customers navigate e-commerce questions and concerns.

📌 Bilingual E-Commerce Customer Support (Canada)
🏢 Aplin
📍 Canada