Coordinate collision repair customers and insurance partners for Boyd Autobody & Glass using accurate communication and detailed administrative support.

As a Customer Service Representative, you will help the repair facility deliver an exceptional experience across every customer touchpoint. Responsibilities include applying the WOW Operating Way plan, coordinating appointments, documenting repair orders, and managing information throughout repairs. Accuracy and responsiveness matter.

Key Responsibilities:

- Execute the WOW Operating Way plan consistently
- Manage working relationships with customers and insurance partners
- Schedule repair appointments through the repair management system
- Maintain accurate communication records throughout repair processes
- Manage car rental information for customers

Requirements:

- Minimum one year customer service experience
- High School Diploma
- Strong attention to detail and accuracy
- Ability to multitask effectively
- Enthusiastic and friendly demeanor

Support collision repair coordination with customer care, insurance relationships, appointment scheduling, and accurate facility administration.

📌 Collision Repair Customer Coordinator (Canada)
🏢 The Boyd Group
📍 Canada