Embrace a dynamic role with Grainger as a Bilingual Field Operations Associate. This onsite position focuses on customer service and retail expertise to drive client satisfaction and loyalty. As a Bilingual Field Operations Associate, you will support both the KeepStock and Branch functions, directly engaging with customers both in-store and at their locations. This role emphasizes organization and agility while leveraging your communication skills and customer service background. Your mission will be to enhance the overall customer experience by accurately fulfilling orders and addressing client needs.
Key Responsibilities
• Manage the complete customer experience from selection to order fulfillment
• Capitalize on sales opportunities and foster customer loyalty
• Promote Grainger products and offer suitable alternatives
• Maintain thorough product knowledge and certification
• Collaborate with customers on Vendor Managed Inventory tasks
Requirements:
• High school diploma required
• 1-3 years in retail or customer service workplace
• Bilingual in English and French
• Valid driver's license maintained
• Ability to operate powered industrial equipment Become a vital part of Grainger's success by delivering exceptional service and support to our valued customers.