Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America's leading staffing and contract workforce services providers. A privately held company, Procom, has been deeply committed to continuous growth and improvement for both ourselves and our clients.
This role provides the opportunity to:
- Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
- Build a foundation for long-term career growth in a growing, entrepreneurial IT firm
The Role:
Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise.
Job Responsibilities:
- Create and maintain an excel tracking system for all new pre-identified candidates/active consultants
- Submit and manage all inquiries relating to the contract management process via ticketing system JIRA
- Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
- Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
- Act as a subject matter expert for clients and consultants on the various legal status classifications
- Schedule communications to consultants with regards to payment processing and timesheet deadlines
- Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
- Develop and update strategies for a smoother consultant and client experience
- Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
- Assist external managers in determining total billable rates for all new pre-identified candidates
- Complete candidate submissions and finalize onboarding activities within the VMS portals
- Conduct quarterly audits on consultant documentation and onboarding requirements
- Monitor expiring contracts and provide notice for a smooth off-boarding experience
- Investigate AR discrepancies and follow up with the client or contractor as needed
- Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
- Create credit/debit memos to balance records within the Vendor Management System Fieldglass
- Minimum 2 years of professional experience in a customer service or sales support role
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
- Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
- Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
- Detail oriented
- Strong commitment to excellent customer service
- Ability to prioritize workflow and meet deadlines
- Ability to handle confidential and proprietary information
What We Offer:
- Permanent, full-time daytime position (Monday to Friday)
- Hybrid model: 1 to 2 days per week in the office
- Location: Toronto
- Start date: As soon as possible
- Vacation: 3 weeks/year
Why Work at Procom:
- Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact.
- Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility.
- Work From Where You Thrive: Whether visiting family or exploring a recent place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you.
- Competitive Compensation: Compensation designed to remain competitive within our industry.
- Time to Recharge: Generous vacation and sick-day policies. (moved up)
- Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers.
- Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend.
- Community & Purpose: Opportunities to get involved in innovation challenges