Design bilingual claims training with Wawanesa in a hybrid setting, using APD expertise and Guidewire ClaimsCenter across Canada. Support employees in English and French.
This senior specialist designs, delivers, and improves technical learning for Auto Physical Damage Claims teams. You will support onboarding, technical development, coaching, and operational initiatives across regions, including Quebec. The role also may support Property Claims learning and workforce development when business needs arise.
Key Responsibilities:
- Design and evaluate technical APD Claims training programs nationally
- Deliver classroom, virtual, coaching, and experiential learning bilingually
- Use Guidewire ClaimsCenter for practical hands-on training
- Analyze quality reviews, audits, feedback,
and operational results
- Support system changes and business transformation through training
Requirements:
- Minimum five years of progressive APD claims experience
- Solid technical claims knowledge and handling experience
- Experience facilitating training, coaching, or employee development
- Fully bilingual in English and French
- Post-secondary education or equivalent education and experience
Bring bilingual facilitation, Guidewire ClaimsCenter expertise, and APD claims knowledge to strengthen learning at Wawanesa.