Location: Richmond Hill, ON (Hybrid)
In this position, you’ll be based in Richard Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of adaptable working . Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.30pm. This is a replacement role on the team.

Job Description

Location: Richmond Hill, ON (Hybrid)
In this position, you’ll be based in Richard Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working . Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.30pm. This is a replacement role on the team.

We give you a world of potential

This is a great department to join Working in operations gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.

Global Core Operations (GCO) provides centralized service delivery and internal support for Computershare’s commercial business lines, including Issuer Services, Corporate Trust and Employee Plans.

A role you will love

Serves as the North American Disbursements Subject Matter Expert (SME), providing quality control, guidance, and operational support to ensure all dividend payments are processed accurately and within established timelines. In this role, you will work closely with the Front Office and various internal stakeholders to ensure client expectations are met and service standards are maintained.





Provide Dividend Service Delivery

- Responsible for ensuring the timely delivery of dividend payments through effective coordination with internal and external stakeholders, including Shared Services, CCS, DRP, Tax, Treasury, and other business partners.
- Secure information and project manage delivery.
- Ensure all payment-related tasks, controls, and deliverables are properly documented, tracked, and completed within established service level agreements.
- Proactively identify and resolve issues that may impact payment delivery and elevate risks as appropriate.

Ensure Quality Products and Services are Delivered

- As the SME, provide guidance, coaching, and support to team members and internal stakeholders regarding disbursement processes. Train staff on complex, unique, and high-risk disbursement activities.
- Responsible for conducting quality reviews and controls oversight to ensure adherence to operational procedures, risk management documentation, issue resolution and regulatory obligations, etc.
- Investigate and resolve issues, exceptions, and process deficiencies in a timely manner.
- Collaborate with clients, vendors, and internal stakeholders to ensure the successful delivery of payments.
- Manage multiple priorities and project deliverables while meeting established service level agreements (SLAs).
- Interface with the clients,



vendors, and internal stakeholders to ensure successful delivery of Payments.
- Ability to manage multiple project deliverables and ensure SLAs are met.
- Responsible for documentation of procedures, testing IT enhancements, data reporting, uploading, and downloading content, etc.
- Maintain and update operational procedures and process documentation.
- Participate in user acceptance testing (UAT) and validation of system enhancements, while supporting data reporting, analysis, and the upload and download of payment-related information.
- Identify opportunities for process improvements, increased automation, and enhanced controls to improve operational efficiency, accuracy, and client experience.
- Identify potential operational, financial, regulatory, and reputational risks, and elevate issues, exceptions, control gaps, and payment-related concerns to Management in a timely manner.
- Support the development and implementation of effective mitigation strategies to minimize risk and ensure successful payment delivery.
- Ensure quality product delivered.

Team Support

- Regularly receive escalated time sensitive tasks from management and ability to prioritize accordingly (BAU).
- What will you bring to the role

Required

- Associate degree, diploma, or equivalent education from a college, university, or technical school, combined with relevant work experience; or an equivalent combination of education, training, and experience.
- Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment.
- Understanding of operational processes, controls, technol

📌 Dividend Quality Reviewer (Canada)
🏢 Computershare Canada
📍 Canada