Drive retail operational excellence across airport and resort locations with data analysis and loss prevention expertise. This full time role strengthens execution.

As Delivery Operations Manager at WHSmith North America, you will support multiple locations and Multi-Unit Managers. The work combines retail KPIs, inventory management, expense control, and financial discipline. Your purpose is to strengthen leadership effectiveness and safeguard commercial performance through consistent standards.

Key Responsibilities:

- Elevate operational consistency, compliance, and financial controls across locations
- Analyze performance data for risks, trends, and improvement opportunities
- Lead action plans reducing shrink and improving inventory accuracy
- Conduct field visits,



coach teams, and reinforce operating procedures
- Report actionable insights to senior leadership

Requirements:

- 5+ years of multi-unit or operational leadership experience
- Retail, airport, or resort environment experience
- Understanding of KPIs, loss prevention, inventory, and expenses
- Ability to translate data into operational action
- Microsoft Office proficiency, particularly Excel

Apply retail operations leadership, analytical judgment, and loss prevention expertise across WHSmith North America locations.

📌 Retail Operations Delivery Manager (Canada)
🏢 WHSmith
📍 Canada