INTERNAL/EXTERNAL

Position Type: Reduced Full time, Permanent, Bargaining Unit

Number of Positions: 1

Reason for Posting Existing Vacancy

Rate: $29.40 per hour

Vacation: 4 weeks to start

- Benefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees;
- paid sick leave and float day
- RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
- Access to employee and family assistance plan
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
- 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
- Generous paid sick leave allowance

Hours: 37 hours per week; Sunday - Wednesday 10:30pm to 8:15am (Overnight)

Posting Date: November 06, 2026

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fred Victor Bethlehem United Shelter is a 70-bed site for women,



men and couples who are homeless and facing challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while staying at the shelter.

Does this sound like work you want to be a part of?

We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.

Many members of the management team started in relief and front-line roles.

What You Will Do:

- Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information.
- Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
- Support the residents with daily needs such as, informal counseling, basic core case management services and
- Do hourly room checks and building rounds.
- Clean, launder and strip beds.
- Complete stats as assigned by the Senior Manager.
- Follow up in a timely manner with clients and other team members.
- Clearly communicate with clients and other team members.
- Work with clients who are living with a partner in the shelter.
- Provide appropriate referrals,



information and advocacy to other support services to assist clients to meet the goals outlined in their case plans.
- Develop, facilitate and evaluate weekly Support Groups for shelter residents.
- Use emergency building systems and follow fire procedures.
- Meet monthly with the Shelter Supervisor for supervision.
- Liaise and support external agency staff while they are onsite delivering support services to clients.
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and Discrimination and the Staff Code of Conduct.
- Crisis intervention and conflict resolution.
- Work in accordance with the Ontario Occupational Health and Safety Act.
- Participate in on-going evaluation, development and review of shelter programs, policies and procedures.
- Work on organizational committees and participate in planning special events as negotiated with the Senior Manager.
- Other duties as assigned.

What You Bring to the Team:

- Strong administrative background and proven computer skills.
- 2 years of experience in a shelter setting.
- Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals.
- Direct experience working from a client centered approach with chronically homeless adults who come from racially and ethnically diverse backgrounds, who experience barriers to services due to physical and mental

📌 24-Hour Services Shelter Worker, Bethlehem United Shelter (Canada)
🏢 Fred Victor
📍 Canada