Lead member service and sales operations at YMCA BC’s Prince George Family YMCA, using coaching and persuasive communication across varied shifts.

This full-time permanent supervisor leads Member Experience staff and volunteers while supporting membership growth, retention, and satisfaction. The work combines front-line service leadership, sales strategies, performance monitoring, and facility-wide operational support. Reporting to the Center Manager, you will help deliver consistent YMCA service standards and values.

Key Responsibilities:

- Coach and develop Member Experience staff and volunteers
- Implement approved membership sales and retention strategies
- Resolve member, patron, and guest concerns professionally
- Monitor service, sales, and retention performance metrics
- Act as Duty Manager during required shifts

Requirements:

- Two to three years’ related sales leadership experience
- Customer service leadership experience
- Staff coaching, onboarding, or training experience
- Robust communication and persuasive marketing skills
- Current Standard First Aid and CPR-C and AED certificate

Bring sales leadership, staff development, and member service expertise to YMCA BC’s Prince George Family YMCA team.

📌 Member Experience Sales Supervisor (Canada)
🏢 YMCA of GREATER VANCOUVER
📍 Canada