# People and Culture Managerremote Remote, Remote, Canada/US . full-time. October 29, 2026Description## People and Culture ManagerDepartment: Shared ServicesReporting to: Director, People and CultureLocation: Remote within Canada and the USSalary Range: $76,000
- $87,000Hours: Monday
- Friday, 8:30 AM
- 5 PM (in your time zone, flexible hours)If you crave a workplace that values your ideas, your growth and development, and where you can learn from the best, then you're exactly who we're looking for. We're not interested in the status quo
- we're here to shape the future of marketing. And we know you share that passion too.
POSITION SUMMARYThe People & Culture Manager is a senior operational individual contributor who provides second-level P&C; support, leads more complex employee and manager matters, and strengthens the consistent delivery of core People & Culture processes. Reporting to the P&C; Director, the role works across the employee lifecycle, focusing on sound judgment, manager advisory support, process oversight, and continuous improvement.
The Manager operates above routine P&C; administration by resolving escalated matters, supporting more complex recruitment and employee situations, and improving the controls, workflows, and systems that support the employee experience. The role supports execution of the P&C; strategy; the Director remains accountable for department strategy, workforce planning, compensation strategy, policy direction, high-risk employee matters, and final organizational decisions.KEY ACCOUNTABILITIES30% | Employee Relations & Manager Advisory
· Provide second-level guidance to employees and managers on performance processes, policy interpretation, workplace expectations, and employee relations matters.




· Assess and resolve routine-to-moderately complex employee relations matters, including fact-finding and documentation, and escalate sensitive, high-risk, or precedent-setting matters to the P&C; Director for direction and final judgment.
· Coach managers through performance conversations, feedback, documentation, accountability, and other employee situations within established P&C; practices.
· Support leave and accommodation processes, coordinating required steps and documentation and escalating matters requiring additional review or decision-making.25% | Talent Acquisition & Employee Lifecycle Oversight
· Lead recruitment for senior, specialized, or more complex roles and provide guidance to hiring managers on role requirements, selection criteria, interviewing, and hiring decisions.
· Maintain consistency and quality across recruitment, onboarding, and offboarding processes, and step into full-cycle execution when business needs or workload require.
· Prepare and review employment agreements and approved employee-change documentation within established parameters, escalating non-standard terms or higher-risk matters to the P&C; Director.
· Identify and implement practical improvements to recruitment and employee lifecycle processes that strengthen consistency, candidate experience, and employee experience.30% | P&C; Operations, Benefits, Payroll & Systems Oversight
· Provide operational oversight for Canadian and U.
S. benefits administration,



resolving escalated employee or vendor issues and supporting renewals, communications, and process improvements.
· Review and coordinate employee changes with Finance for Canadian and U.
S. payroll, helping ensure updates are complete, accurate, approved, and submitted on time.
· Monitor the accuracy and effective use of P&C; systems and employee records, including Humi, Lattice, advantages platforms, time-off records, policy acknowledgments, and related documentation.
· Resolve escalated questions or exceptions involving benefits, time off, P&C; systems, policies, and recurring employee processes.
· Lead improvements to P&C; procedures, templates, workflows, controls, and approved automations to reduce manual work, strengthen consistency, and improve service delivery.15% | Performance, Development & P&C; Programs
· Coordinate the operational delivery of performance review, goal-setting, and employee development cycles, including system readiness, communications, tracking, and manager follow-up.
· Support managers through established performance and development processes and facilitate approved manager training, employee learning, engagement surveys, and other P&C; programs as assigned.
· Compile participation, feedback, trends, and program data to support evaluation, recommendations, and decisions by the P&C; Director.
· Coordinate recurring P&C; communications and employee-facing activities and identify opportunities to improve program delivery and employee experience.REQUIRED EDUCATION AND EXPERIENCE· Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent relevant experience.
· 6+ years of progressive HR/P&C; generalist ex

📌 People and Culture Manager (Canada)
🏢 Think Shift
📍 Canada