Healthcare switchboard expertise supports Covenant Health callers at Misericordia Community Hosp in Edmonton. Respond calmly to calls, requests, and emergency communications.
As a Switchboard Operator, you represent Covenant Health and its values as a first point of contact. Direct calls to appropriate facility areas while supporting clinical processes and emergency responses. This casual relief position serves Health Information Management, Switchboard, with evening, night, and weekend shifts.
Key Responsibilities:
- Respond to incoming and outgoing calls and requests
- Direct calls to appropriate facility areas
- Initiate communication responses during emergency situations
- Perform inter-hospital communications functions
- Complete clerical duties as required
Requirements:
- High School diploma or recognized equivalent
- Six months recent related switchboard or call centre experience
- Respond calmly and professionally during emergencies
- Microsoft Office Suite proficiency and medical terminology knowledge
- Excellent communication, listening, and comprehension skills
Support Covenant Health’s clinical communications as a calm, confidential Switchboard Operator skilled in emergency response and call direction.