Account Services specialists use customer communication and web design skills to support Qualified Website and Online Marketing Campaign delivery. The schedule includes all Monday through Friday shifts and holidays.
This Account Specialist role manages customer accounts throughout onboarding for a seamless experience. You will capture accurate business information, communicate through calls and email, and apply technical material quickly. Web.com website updates, customer suggestions, and service promotion support satisfaction and reduce early-life churn.
Key Responsibilities:
- Conduct inbound and outbound customer calls and email communication
- Capture detailed business information for Professional Service products
- Manage accounts throughout the customer onboarding process
- Update Web.com websites using web-based design tools
- Identify additional professional services based on customer needs
Requirements:
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic Excel, Microsoft Word, and Outlook understanding
- Ability to type 40 words per minute
- WordPress or templated web design experience preferred
Apply communication, account management, and web design skills to support customers and deliver accurate Professional Service results.