Support contractor onboarding and client service at Procom as a Client Services Associate in Toronto’s hybrid work model. Use JIRA and VMS platforms.

Reporting to the Team Lead, this seasoned professional oversees the full onboarding and Contractor Management lifecycle for assigned contractors. The work includes SAP Fieldglass, Beeline, Excel tracking, and contract administration. You will coordinate with Legal, Human Resources, clients, consultants, and vendors while resolving normal issues. Procom offers a permanent, full-time daytime schedule, Monday to Friday, with one to two office days weekly.

Key Responsibilities:

- Manage client and consultant onboarding and renewals
- Submit contract inquiries through the JIRA ticketing system




- Support consultants through SAP Fieldglass and Beeline
- Audit consultant documentation and onboarding requirements quarterly
- Resolve billing, payment, and invoice questions

Requirements:

- Minimum two years’ customer service or sales support experience
- Knowledge of contract, payroll, tax, and invoicing procedures
- Knowledge of Outlook, Microsoft Teams, and SharePoint
- Ability to prioritize workflows and meet deadlines
- Robust customer service and detail orientation

Bring contractor lifecycle management, VMS support, and client service expertise to Procom’s Toronto team.

📌 Client Services Associate Toronto (Canada)
🏢 Procom
📍 Canada