Shape end-to-end service strategy through systems thinking and AI-enabled workflow design as a Senior Service Designer in Citi’s full-time Technology organization. Reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. Partner with UX, Research, Product, Engineering, Operations, and Business teams to improve complex experiences. Lead cross-functional initiatives and represent Design and UX in governance Scope service design initiatives around business and user needs Map journeys, processes, ecosystems, and service blueprints 10–15 years of relevant service design or related experience Experience with Figma, FigJam, and cooperative design tools Bachelor’s degree or equivalent experience; master’s degree preferred Apply service design leadership, AI workflow expertise, and systems thinking to influence Citi’s complex customer and employee experiences. #

📌 Senior Service Design Strategist (Mississauga)
🏢 Citi
📍 Mississauga