Director-Domestic Operations & Dealer Relations
Permanent
Department: Full Services Operations (820)
30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Director, Business Operations reporting into theVice-President of Business Operations,



Risk and Excellence is responsible forproviding strategic and operational leadership across Transaction Processing,Quality Control, Management Company Support, Operational Risk, and ProcessExcellence.
This role is accountable for ensuring the effective deliveryof critical business operations while maintaining high standards of quality,productivity, regulatory compliance, and operational control. The Director willbuild upon our high-performing operating workplace that consistently meetsclient expectations, supports business growth, and drives continuousimprovement as the industry continues to change and evolve.
Working closely with senior leadership, clients, internalbusiness partners, and technology teams, the Director will identifyopportunities to modernize operational processes, strengthen the controlenvironment, improve service delivery, and leverage technology and automationto enhance operational effectiveness.
The successful candidate will be a strategic andforward-thinking leader who can balance day-to-day operational execution withlonger-term transformation initiatives.

Role Responsibilities

1. Transaction Processing and Operational Delivery

- Provideleadership and oversight of transaction processing functions, ensuringaccurate, timely, and consistent processing of mutual fund transactionsand related activities.
- Establishclear operational performance expectations,



service-level agreements,productivity targets, and key performance indicators.
- Ensureappropriate resource planning, capacity management, and workforceutilization to support business volumes and client requirements.
- Monitoroperational performance, identify emerging challenges, and implementstrategies to address service delivery gaps.
- Driveoperational consistency, standardization, and scalability acrossprocessing teams.
- Ensureeffective management of backlogs, aging transactions, exceptions, andescalated client issues.
- Developleadership capability and accountability within the management team.

2. Quality Control and Operational Excellence

- Establishand oversee a comprehensive quality management framework acrossoperational functions.
- Ensureappropriate quality assurance programs, sampling methodologies, controlreviews, and performance monitoring are in place.
- Identifyrecurring errors, processing deficiencies, and root causes, implementingsustainable corrective and preventative actions.
- Establishquality metrics and reporting to provide transparency into operationalperformance and emerging trends.
- Partnerwith operational leaders to embed quality ownership and accountabilitythroughout the organization.
- Drivea culture of continuous improvement, where quality is viewed as anorganizational responsibility rather than solely a control function.

3. Management Company Support

- Overseemanagement company support activities, ensuring effective service deliveryto mutual fund clients and internal stakeholders.
- Buildstrong relationships with management company partners, understanding theirbusiness priorities,

📌 Director-Domestic Operations (Toronto)
🏢 IFDS Group
📍 Toronto