Position Overview

The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role. The successful candidate must be available to work both day and night shifts on a rotating basis, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities

Scheduling & Operations Support — 30%

The operational engine of this role.

- Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
- Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
- Approve and track overtime, with active management of OT against budget
- Maintain the job board and shift assignments
- Create and update post orders
- Maintain site-specific SOPs
- Plan deployment for special events, site transitions, and seasonal surges
- Coordinate site audits and follow-up

HR & Employee Administration — 30%

- Resolve payroll discrepancies
- Process vacation and leave requests (sick leave, bereavement, unpaid leave)
- Issue employment verification and reference letters
- Manage resignations and terminations
- Conduct disciplinary meetings and maintain documentation
- Administer performance improvement plans (PIPs)
- Coordinate onboarding and offboarding
- Complete probationary reviews and status updates




- Track certifications and licence renewals (BST, OFA, Use of Force)
- Maintain employee files, digital and physical
- Conduct exit interviews

Equipment, Uniforms & Logistics — 20%

- Track uniform issuance and return
- Allocate equipment and control inventory (radios, vests, flashlights)
- Maintain fleet vehicle usage logs and service schedules
- Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance — 20%

- Track and elevate incident reports
- Support licence and compliance audits, internal and external
- Track WCB claims and coordinate return-to-work
- Monitor employee compliance with training and documentation requirements

Additional Responsibilities

- Participate in regular operations meetings
- Serve on committees as assigned
- Other duties as reasonably assigned

Required Qualifications

Scheduling & Workforce Management — essential

- Demonstrated scheduling experience in a multi-site, 24/7 environment
- Proven ability to maintain coverage and fill rate under pressure
- Experience controlling overtime without compromising coverage
- A structured approach to callouts, no-shows, and last-minute gaps
- Understanding of BC hours-of-work,



overtime, and rest-period requirements

Technology

- Strong technical aptitude and comfort learning new systems quickly
- Advanced Microsoft Office skills, particularly Excel
- Experience with workforce management or scheduling platforms
- Familiarity with ATS and HRIS systems

Availability

- Able to work rotating day and night shifts
- Available weekends, holidays, and outside standard business hours as operational needs require
- Reachable for urgent coverage issues

Experience

- Minimum 6 months in the security industry
- Alarm monitoring, dispatch, or call centre experience
- Knowledge of security operations and ACD systems
- Experience with integrated security systems (CCTV, access control, intrusion)

Education

- Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

- TrackTik experience — a significant asset
- Experience with WinTeam, Celayix, or comparable workforce platforms
- Valid BST, OFA, or Use of Force certification
- Experience in a high-growth or rapid-scaling organisation
- Class 5 driver's licence

Competencies

Operational

- Exceptional organisational and time management skills
- Strong attention to detail and ability to follow process precisely
- Proven ability to manage tight deadlines and competing priorities
- Sound judgment under pressure, including emergency situations

Interpersonal

- Excellent written and verbal communication
- Strong custome

📌 Operations - Area Operations Manager (Guardteck) (Burnaby)
🏢 Triton Environmental Consultants
📍 Burnaby