Lead brokerage client services at Livingston through service-level management, operational problem solving, and collaboration with release branch networks. Manage multiple teams across designated client accounts.

The Director Brokerage oversees service delivery for industry-related clients and regional support services. This leader maintains employee relations, strengthens client relationships, and improves end-to-end processing. Livingston operates customs brokerage and international trade services worldwide.

Key Responsibilities:

- Manage service levels against client expectations and needs
- Coordinate service teams with the release branch network
- Resolve workflow conflicts and client issues
- Track work volumes, accuracy, and performance indicators




- Plan operations, staffing, budgets, and support functions

Requirements:

- Ten or more years of progressive experience
- Associate degree or post-secondary business education
- Knowledge of brokerage operations policies and procedures
- Excellent leadership, analytical, and organizational skills
- Robust English communication and interpersonal skills

Use brokerage expertise, leadership, and operational judgment to strengthen client service delivery at Livingston across connected teams.

📌 Director Brokerage Client Services (Toronto)
🏢 Livingston International
📍 Toronto