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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and cooperative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

What’s in it for you?

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

JOB SUMMARY

Accountable for the overall service level management for a designated base of industry-related clients, through the management of multiple client service teams and the regional support services department. Maintains positive employee relations and encourages synergies between the client service centre and the national release branch network.

KEY DUTIES & RESPONSIBILITIES

- Monitors and manages the level of service being provided to ensure that we are able to meet our clients’s expectations and needs




- Establishes processes and systems aimed at developing and maintaining effective working relationships between the various units in the client service centre
- Acts as liaison between service delivery teams and the release branch network in the resolution of work flow or any other problems that are preventing Livingston from delivering the desired level of efficiency and client service
- Resolves operational conflicts and identifies opportunities for greater synergy between service delivery teams and release branch network
- Maintains and promotes positive employee relations
- Develops evaluation systems that will enable us to effectively track the volumes and accuracy of work output to achieve measurable success with the client base
- Examines and redesigns work flows, forms, office configurations and facilities to achieve maximum efficiency and reduce operating costs
- Designs, develops and conducts studies aimed a work simplification, work efficiency and improved client service in the end to end processing environment
- Responsible for establishing, developing and maintaining client relationships
- Responsible for managing client issues by developing action plans and monitoring progress
- Work in conjunction with Sales/Service personnel to identify deadlines and commitments with clients




- Resolves operational conflicts and identifies opportunities for greater synergy between the client service teams and release branch network
- Examines the ebbs and peaks in the operating process and identifies creative and cost effective staffing solutions to the workflow
- Manages all aspects of the service centre including, but not limited to:
- managing expense budget
- forecasting manpower requirements
- conducting resource planning
- monitoring key performance indicators for client service teams

- resolving relationship issues
- developing leadership within the service centre
- Responsible for fostering the ongoing development within the service centre including problem solving, decision making, performance appraisals, training and development, etc.
- Plans and organizes all aspects of the operation for the client service teams and support functions

KNOWLEDGE & SKILLS

- Fully conversant with all company policies/procedures related to Brokerage operations
- Excellent oral and written communication skills, i.e. proficiency in the English language
- Excellent analytical and organizational skills
- Ability to use sound judgment and make factual decisions
- Ability to maintain effectiveness while managing/balancing multiple tasks
- Excellent leadership skills with the ability to develop human capital
- Handles stressful situations and a high volume of work
- Service oriented giving high priority to customer satisfaction
- Required to have excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management
- Reflects a professional company image

Office equipment/machinery used:

- Personal Computer
- Common business machines

📌 Director, Brokerage (Toronto)
🏢 Livingston International
📍 Toronto