General Description

Responsible for executing and providing a wide variety of digital imaging services, including producing high-quality course and non-course materials. This position involves preparing electronic job tickets for output in a timely and cost-effective manner, maintaining and monitoring quality standards and procedures, and providing Optical Mark Recognition (OMR) services to the University community.

The incumbent interacts with faculty members, departmental customers, and representatives, providing advice on technical issues that arise during production. The role requires a high degree of accuracy, a comprehensive understanding of electronic production capabilities and scanning solutions, and a thorough knowledge of electronic imaging systems and custom publishing files.

The position operates state-of-the-art digital printers, presses, plotters, and scanners to produce high-quality, industry-standard print materials, including custom courseware, administrative forms, marketing materials, pay statements, stationery, tests, examinations, research reports, course materials, convocation materials, diplomas, and training documents.

Representative Duties and Responsibilities

Digital Imaging and Production

- Train others on the use of equipment and systems.
- Scan and edit a variety of course materials required to maintain production output.
- Coordinate with supervisors to ensure effective distribution of files across networked devices while maximizing production efficiency and establishing work priorities.
- Monitor quality standards for electronic imaging, printing services, and Optical Mark Recognition (OMR) operations.




- Provide Optical Mark Recognition services and address administrative and technical concerns.
- Calculate production costs associated with course materials.
- Proof and verify the work of others to ensure quality standards and production requirements are met.
- Update, maintain, verify, and retrieve files from departmental databases.
- Review the quality and accuracy of materials produced in a fast-paced, high-volume production workplace.
- Ensure quality copies are produced for all jobs.
- Report quality and production-related issues to the supervisor.
- Send files to print and ensure timely completion and delivery.
- Review work requests and develop production plans that maximize equipment utilization.
- Prioritize and adjust workloads according to deadlines and changing demands.
- Utilize file repository management systems and web-to-print submission systems.
- Adhere to established policies, standards, and workflow procedures.
- Monitor work demands and route jobs to appropriate equipment to maximize productivity.

Customer Service and Consultation

- Provide front-line customer service to faculty, students, staff, and departmental clients.
- Greet visitors and respond to or redirect inquiries in person, by telephone, and by email.
- Provide advice and guidance regarding technical issues and submission requirements.




- Create hard-copy and electronic proofs and work with clients to resolve design, layout, text, and font-related issues.
- Perform basic design and reformatting of posters from client-provided files.

Equipment Operation and Maintenance

- Ensure the proper operation and routine maintenance of scanners, printers, and plotters.
- Identify equipment error codes and machinery malfunctions and utilize operating manuals to troubleshoot issues.
- Escalate complex technical problems to the appropriate support area.
- Operate digital presses, plotters, scanners, duplicating equipment, foamcore cutters, trimmers, and other print production equipment.
- Operate all assigned equipment in accordance with established safety rules and regulations.

Inventory, Shipping, and Finishing

- Order and maintain inventory of supplies and equipment necessary for print operations.
- Maintain a clean and organized work area.
- Perform manual and machine bindery operations, including Cerlox binding, drilling, folding, hand gathering, and assembly of printed materials.
- Package and ship completed products.
- Perform large-format lamination and mounting services.

Information Management

- Complete job requisition paperwork, daily logs, and electronic ordering records accurately and systematically.
- Maintain confidentiality of information received and ensure compliance with policies related to information management and intellectual property.

Supervision

- Provide direction and guidance to others regarding work tasks and procedures.
- Ensure adherence to quality standards and established procedures b

📌 Digital Imaging Production Tec (Canada)
🏢 McMaster University
📍 Canada