Remote Customer Onboarding Specialists clarify service needs and guide first orders into repeatable production workflows for Rupato customers.
Rupato is hiring one full-time Customer Onboarding Specialist for a remote employee position. You will introduce customers to service workflows, explain practical steps, and capture precise requirements. The work helps customers move from an initial brief through review and documented handover.
Key Responsibilities:
- Clarify service needs, references, and delivery requirements
- Guide customers through first orders and review steps
- Document agreed workflows for account support handover
- Keep customers informed with clear next steps
- Resolve or escalate issues with complete context
Requirements:
- Experience introducing customers to service or software workflows
- Clear explanations and practical demonstration skills
- Ability to capture accurate customer requirements
- Customer-support and account-workflow experience
- Clear written replies and accurate case notes
Bring customer onboarding, workflow documentation, and precise communication skills to Rupato's remote production support process.