Lead customer-focused fulfilment operations at IKEA, using communication and organization to support smooth Collection Point order pickups. Help coworkers deliver accurate, timely service.

As a Fulfilment Operations Coordinator, you support daily operations and guide coworkers while helping achieve customer service goals. You coordinate picking, packing, unloading, loading, and stock replenishment. You also contribute to a safe, organized operation and continuous improvement.

Key Responsibilities:

- Assist customers with Collection Point order pickups and questions
- Support leaders coordinating daily operations and guiding coworkers
- Coordinate picking, packing, unloading, loading, and stock replenishment
- Maintain clean, organized, and secure working areas




- Monitor routines and identify operational improvement opportunities

Requirements:

- Passion for outstanding customer experiences and lasting relationships
- Proven leadership, communication, coaching, and team development skills
- Strong operational, organizational, prioritization, and decision-making abilities
- Understanding of retail or fulfilment operations and order processes
- Commitment to safety, quality, compliance, and IKEA values

Bring customer service, leadership, and fulfilment expertise to IKEA's Collection Point operations and customer order experience.

📌 IKEA Fulfilment Operations Coordinator (Canada)
🏢 Ingka External
📍 Canada