Lead Scotia iTRADE operations in Toronto or remotely under the current hybrid mode, using brokerage expertise and people leadership. Manage support staff across critical operational functions.

The Operations Manager oversees areas including Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room, or Client Communications. This manager ensures department goals, staff KPIs, service levels, and business objectives are met. The position collaborates with Operations Management and iTRADE partners on process improvements. It also serves as the primary escalation contact, applying knowledge of products and operational processes to provide timely responses.

Key Responsibilities:

- Manage staffing, hiring decisions, coaching, and staff development
- Track volumes, anticipate backlogs, and surpass department KPIs




- Oversee workflows for transactions, exceptions, rejections, and escalations
- Maintain policies, procedures, and client communication templates
- Design quality controls and support business continuity planning

Requirements:

- College or University degree preferred
- Five or more years of financial services industry experience
- Thorough understanding of Scotia iTRADE and Scotiabank policies
- Demonstrated leadership, managerial, and delegation experience
- Canadian Securities Course and Conduct and Practice Handbook assets

Apply brokerage operations, leadership, compliance, and process improvement expertise to support Scotia iTRADE clients and teams.

📌 Scotia iTRADE Operations Manager (Toronto)
🏢 Scotiabank
📍 Toronto