Support Centre Mississauga
Mississauga, Ontario Posted On:November 01, 2026
This posting is for an existing vacancy within our team.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one ofthe top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

The Bilingual Service Desk Analyst is responsible for delivering high-quality, first-line IT support to end users in both English and French.



This role ensures timely resolution of incidents and service requests, provides a strong customer experience, and adheres to IT Service Management (ITSM) processes and Service Level Agreements (SLAs).

The Analyst acts as the primary point of contact for IT support, troubleshooting issues, fulfilling requests, and escalating complex problems while maintaining clear and professional communication with internal customers.

What will you be doing?

- Provide first-line technical support via phone, email, chat, and ticketing systems in both English and French.
- Diagnose and resolve hardware, software, and access-related issues.
- Log, categorize, prioritize, and track incidents and service requests in the Enterprise ITSM tool.
- Ensure tickets are resolved within defined SLAs and quality standards.
- Escalate unresolved or complex issues to appropriate support teams.
- Deliver a qualified, responsive, and customer-focused support experience.
- Communicate clearly with end users, ensuring they understand issue status and next steps.
- Follow through on all interactions to ensure resolution and satisfaction.
- Follow Incident, Service Request, and Problem processes.
- Ensure all tickets are properly documented, categorized, and updated in accordance with standards.
- Participate in major incident support activities as required.




- Leverage and contribute to knowledge base articles and known error databases.
- Identify recurring issues and suggest improvements or automation opportunities.
- Support continuous service improvement initiatives within the Service Desk.
- Collaborate with cross-functional IT teams (Infrastructure, Applications, Security, UAM) to resolve issues.
- Support team members during high ticket volumes and operational peaks.
- Participate in team meetings, training, and knowledge-sharing sessions.

What experience do you have?

- Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3+ years of experience in a Service Desk or IT support role.
- Experience working in an ITIL/ITSM environment preferred.
- Strong troubleshooting skills across:
- Windows and/or macOS environments
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Active Directory / user access management
- Basic networking and endpoint support

- Experience with ITSM tools (e.g., Freshservice, ServiceNow).
- Fluent in English and French (spoken and written).
- Ability to provide technical support and documentation in both languages.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

- RRSP matching and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge thr

📌 Bilingual Service Desk Analyst (Mississauga)
🏢 goeasy
📍 Mississauga