Run One Janitorial’s remote delivery operation through managers, team leads, service metrics, and written processes across Canada.
As Operations Manager, you lead Client Support, Accounting, and Recruiting through their managers and team leads. You make daily numbers hold without the Owner present, while overseeing a BPO-style operation serving commercial cleaning contracts. Your work connects client buildings, independent cleaning companies, response clocks, accounting cycles, and process improvement.
Key Responsibilities:
- Lead managers through weekly one-on-ones against department numbers
- Own client and cleaning-company book-of-business coverage
- Reduce repeat tickets and protect complaint response clocks
- Review daily scores, weekly trends,
and unresolved work
- Fix cross-department handoffs and reinforce written processes
Requirements:
- At least three years running operations in service businesses
- At least two years managing managers or team leads
- At least two years managing remote teams
- Experience holding vendors or partners to contracts or SLAs
- Excellent written and spoken English
Bring systems thinking, decisive leadership, and operational accountability to One Janitorial’s fully remote delivery business.