Manage Cisco renewals through commercial expertise, contract management, and customer relationships across an assigned portfolio at CDW.

As a Renewal Specialist, you will manage software, services, maintenance, and subscription agreements across medium to large accounts. You will coordinate with customers, partners, account teams, Cisco stakeholders, and operations teams. The work focuses on retention, revenue growth, accurate contracts, and seamless renewal experiences.

Key Responsibilities:

- Own complete renewal lifecycles for assigned Cisco agreements
- Prepare, quote, negotiate, and process renewal opportunities
- Review pricing, service levels, terms, and entitlements
- Engage customers before contract expiration dates
- Identify upsell, cross-sell,



upgrade, and price-adjustment opportunities

Requirements:

- Three or more years in renewals or related fields
- Experience managing software or service contract renewals
- Knowledge of Cisco products, licensing, and renewal processes
- Robust negotiation, communication, and relationship management skills
- Salesforce and Microsoft Office proficiency, particularly Excel

Bring Cisco renewal management, commercial negotiation, and customer retention expertise to CDW’s contract portfolio.

📌 Cisco Renewal Contract Specialist (Toronto)
🏢 CDW group
📍 Toronto