Bilingual IT support in English and French defines this Service Desk Analyst position at goeasy’s Mississauga office. Work three days onsite weekly.

As goeasy’s first-line IT contact, you will support internal users through phone, email, chat, and ticketing systems. Troubleshoot hardware, software, access, Windows, macOS, Microsoft 365, and basic networking issues. Apply ITSM processes, meet SLAs, and communicate clearly while resolving requests.

Key Responsibilities:

- Provide first-line support through phone, email, chat, and tickets
- Diagnose hardware, software, and access-related issues
- Log, prioritize, track, and document incidents and requests
- Resolve tickets within defined SLAs and quality standards




- Escalate complex issues to appropriate support teams

Requirements:

- Diploma or degree in Information Technology, Computer Science, or related field
- One to three-plus years in Service Desk or IT support
- Experience with ITIL or ITSM environments preferred
- Robust troubleshooting across Windows, macOS, Microsoft 365, and networking
- Fluent spoken and written English and French

Apply bilingual troubleshooting, ITSM discipline, and customer-focused communication as a Service Desk Analyst supporting goeasy users.

📌 Bilingual IT Service Desk Analyst (Mississauga)
🏢 goeasy
📍 Mississauga