Safety is where everything begins. It shapes our culture, our products, and the way we show up for our communities. Join us as we build smarter technologies that redefine fleet safety. When you help make fleets smarter, you make people safer.

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.

We are a rapid-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

About the Role

The Senior Site Reliability Engineer owns reliability,



resilience and operational health across SafeFleet’s cloud-native product ecosystem. This is a hands‑on engineering role with practice‑building responsibility: you will not simply operate within an existing reliability framework — you will design, define and mature it.

You will build the observability systems that detect problems before customers do, define and own the SLOs and error budgets for our core products, act as Incident Commander during critical events, and ensure post‑incident remediation reaches production rather than ageing in a backlog. Safe Fleet is actively applying artificial intelligence to reliability engineering, and we expect this role to use AI as a core engineering tool — building SRE agents that triage and investigate, running AI‑augmented war rooms, and automating the repetitive work of operations and reporting.

This is a Site Reliability Engineering role, not a DevOps or Platform Engineering role. CI/CD and infrastructure-as-code experience is valuable but is not the core of this job. We are looking for someone who has owned production reliability through real incidents, defined service level objectives, and changed how an engineering organisation behaves.

RESPONSIBILITIES

Observability and Detection

- Build, manage and continuously improve observability across metrics, logs, traces, alerts and dashboards.




- Raise the proportion of incidents detected by monitoring before customer report, tracked as an explicit KPI.
- Standardise monitoring coverage, working outside-in from customer-visible symptoms rather than from available metrics.
- Own alerting maturity — alert TTL, ownership, labelling, routing, suppression, runbook linkage — while actively preventing alert fatigue.
- Expand synthetic and workflow monitoring across critical user journeys, and apply AI-assisted anomaly detection and signal correlation to surface emerging failure patterns early.

Service Levels and Incident Management

- Define and own SLIs, SLOs and error budgets, including negotiating targets with product and engineering stakeholders.
- Establish and enforce error budget policy: what happens when a budget is exhausted, who is accountable, and how feature velocity is re‑earned.
- Act as Incident Commander during critical events — owning coordination, role assignment, stakeholder communication and the path to mitigation
- Drive Root Cause Analysis and facilitate blameless post‑incident reviews.
- Track post‑incident action items through to production — design the classification, ownership and escalation mechanism that guarantees remediation closes, and report on completion rates.
- Coordinate L3 engineer schedules, validate escalation paths, and administer the incident management platform.
- Lead SRE maturity initiatives: reliability scoring, observability maturity, roadmap execution and engineering enablement.
- Own capacity planning and forecasting, and produce reliability reporting for both engineering teams and executive leadership.

AI in Reliability Engineering

A differentiating

📌 Senior Site Reliability Engineer (Coquitlam)
🏢 Safe Fleet
📍 Coquitlam