Customer Success & Onboarding Manager – CPA

Be our first customer success hire. Lead onboarding, support and account management for Kompas customers, working directly with the CEO. A role for a CPA who loves working with people.

Kompas is a Montreal-based Proptech startup building modern property management and accounting software for real estate owners and operators. Our platform helps landlords and property managers streamline leasing, maintenance, and accounting operations — all in one place. We’re a small, fast-growing team focused on solving real problems for real estate professionals with powerful, easy-to-use software.

We’re now looking for our first Customer Success & Onboarding Manager to lead customer-facing operations, ensuring our clients succeed with Kompas from day one. If you’re a CPA who loves working with people, solving problems, and helping shape internal processes, this is the role for you.

About the role

As our first customer success hire, you’ll work directly with the CEO to design and implement our onboarding, support, and account management functions. You’ll be the go-to person for customers during their onboarding phase and beyond, helping them get the most out of Kompas.

This is a unique chance to blend your accounting knowledge with your people skills and help shape the customer experience at a growing SaaS company.

Key responsibilities

Onboarding

- Serve as the main point of contact for new customers during onboarding
- Assist clients with data migration, including reviewing legacy systems and preparing migration reports
- Understand each customer’s business structure (accounting, leasing, operations) and tailor the onboarding experience accordingly




- Conduct remote or on-site training for client teams
- Maintain and improve internal onboarding playbooks and processes
- Handle inbound support requests from clients and tenants
- Manage our support ticketing system and prioritize tickets for internal follow-up
- Answer support calls and ensure timely responses and resolutions
- Create documentation and help articles to scale support

Account management

- Maintain regular communication with clients to ensure satisfaction and retention
- Gather feedback on feature requests and product improvements, and share insights with the product team
- Support billing operations, including invoicing and collections for SaaS and transactional fees

What we’re looking for

- 3+ years of experience in public accounting or an industry accounting role
- Bilingual in English and French (spoken and written)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable working in a fast-paced startup environment
- Interest in real estate, SaaS, or client-facing work is a plus

What we offer

- Competitive salary and ESOP package
- High ownership role with direct access to leadership
- Flexibility to work remotely or in our Montreal office
- Opportunity to build out a function from the ground up
- Work that directly impacts our customers and company growth

We Take Careof Our Team

We want Kompas to be a genuinely good place to work, one that supports your health, your future, and your growth, so you can do your best work without putting everything else on hold.

Comprehensive coverage for you and your family.

RRSP Matching

We match what you put in.

Spend it on whatever keeps you healthy and recharged.

📌 Customer Success (Montreal)
🏢 Kompas
📍 Montreal