Use service data and customer communication as a Replacement Prospect Coordinator in Brampton, working fully on-site with office and field teams.
This coordinator role supports sales growth by identifying equipment replacement opportunities from scheduled service appointments. You will analyze equipment age, repair history, warranty status, and technician recommendations. The work combines customer service, sales support, analytics, scheduling, and operational coordination.
Key Responsibilities:
- Review scheduled appointments for potential equipment replacement opportunities
- Analyze repair trends, warranties, equipment age, and recommendations
- Generate qualified leads with technicians and sales consultants
- Track sales-process opportunities and monitor conversion results
- Confirm appointments and communicate scheduling updates
Requirements:
- Five or more years in sales support or customer service
- Strong analytical skills identifying trends and revenue opportunities
- Confident communication with customers and field technicians
- Organization, attention to detail, and consistent follow-through
- Comfort using multiple computer software systems
Bring analytical customer service, lead generation, and scheduling skills to support replacement sales and operational efficiency in Brampton.