Train dealership teams and guide claims with YWT Dealer Services as Calgary’s trusted contact for automotive protection support.
This full time Claims Concierge Specialist role combines dealer visits, claims communication, and dealership training. You will help service and F&I; teams understand claim processes, documentation, and payment procedures. The position begins as parental leave coverage, with long-term continuation possible within the Dealer Concierge Team.
Key Responsibilities:
- Build relationships with dealer partners throughout Calgary
- Train service and F&I; teams on claim procedures
- Provide accurate answers about YWT protection programs
- Follow established SOPs and document every CX interaction
- Collaborate with the manager on training improvements
Requirements:
- Minimum two years of relevant automotive, claims, and customer experience
- Passion for customer service and genuine empathy
- Strong follow-through addressing concerns to completion
- Confidence presenting to dealership staff
- Reliable vehicle, valid license, and occasional Alberta travel ability
Support YWT dealerships with claims expertise, practical training, and accountable communication throughout every customer journey.