Deliver customer care through outbound collections, document processing, and payment arrangements with UPLevel in Quebec or Etobicoke.
UPLevel, a supporting business provider within ISC, is hiring a Collections Specialist for permanent, full time employment. The original First Party Collection Agent role focuses on accounts under 60 days delinquent. You will use French and English, manage customer conversations, process account documents, and communicate updates to clients.
Key Responsibilities:
- Provide outbound customer support by phone and email
- Process documents that update customer accounts
- Reconcile first party collection accounts
- Find payment solutions with customers
- Complete skip tracing tasks as required
Requirements:
- Bilingual French and English capability
- High-level communication skills
- Ability to manage multiple tasks
- Familiarity with Microsoft suite and soft phone applications
- Familiarity with different CRM systems
Bring bilingual communication, multitasking, and collection skills to UPLevel customer care and account recovery services.