Investigate and resolve automobile claims while delivering accurate, fair service through telephone-first notice reporting and follow-up. This Claims Representative role offers hybrid work for most roles.

As part of Definity’s Auto Claims team, you will handle first-party automobile claims from initial report through resolution. The work combines coverage confirmation, claim investigation, customer communication, vendor coordination, detailed records, and payment processing. You will report to the Team Leader while meeting assigned claim and file disposition targets.

Key Responsibilities:

- Guide customers through FNOL by telephone
- Investigate, evaluate, and settle automobile claims
- Explain claim processes and confirm policy coverage




- Coordinate customers and preferred vendors toward resolution
- Process payments and initiate salvage procedures

Requirements:

- Minimum high school diploma required
- Automobile handling experience and policy terminology knowledge
- Customer service or call centre experience is an asset
- Excellent keyboarding and systems navigation skills
- Skilled communication and composure under pressure

Bring automobile claims knowledge, customer service, investigation, and communication skills to Definity’s first-party claims operations.

📌 Auto Claims Representative First Party (Canada)
🏢 Definity
📍 Canada