South Trail Hyundai is looking for a detail-oriented and customer-focused Full-Time Delivery Concierge to join their team of Professionals
The Delivery Concierge plays an important role in creating an exceptional customer experience by ensuring every new and pre-owned vehicle is fully prepared and presented to the customer. This position combines vehicle merchandising and customer vehicle deliveries, ensuring vehicles are professionally photographed, advertised, and ready for delivery. You will help create a memorable delivery experience by preparing vehicles, demonstrating their features, and ensuring customers feel confident and excited about their new vehicle.
As the next step in our hiring process, select candidates will be required to complete a brief video submission.
- Opportunity for advancement
- Lucrative pay plan
- Health Spending Account
- RRSP Matching Program
- Forward-thinking work setting
- Employee discounts for you and your family
- A part of McManes Automotive
Responsibilities:
- Photograph the interior and exterior of pre-owned vehicles and upload photos to the dealership website.
- Wash vehicle exteriors as required and coordinate new vehicle photo shoots with third-party photographers.
- Assist with facilitating photo shoots and creating and editing customized vehicle videos.
- Prepare all new and pre-owned vehicles for customer delivery.
- Ensure vehicles are detailed, have a full tank of gas, and are ready at least three hours before scheduled delivery.
- Confirm all applicable financial products and accessories, including 3M film,
paint protection, and undercoating, have been completed.
- Ensure vehicle registration is obtained and ready for customer pickup.
- Conduct professional vehicle deliveries, demonstrating available features and technology to customers.
- Complete the delivery checklist with customers to ensure all key performance indicators are achieved.
- Introduce customers to the Service Department and book their first oil change appointment.
- Review the Hyundai NPS survey with customers and encourage survey completion.
- Maintain customer license plates on vehicles prior to departure.
- Help maintain customer satisfaction, NPS survey results, and Bluelink registration scores.
Requirements:
- Professional and courteous demeanor.
- Strong attention to detail and organizational skills.
- Self-motivated with the ability to complete tasks in a timely manner.
- Positive attitude and willingness to take initiative.
- Strong customer service and communication skills.
- Comfortable using computers and completing basic photography and photo editing.
- Ability to work independently and as part of a team.
- Valid driver's licence with an acceptable driving record.
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest; however, only those applicants selected for an interview will be contacted.
Thank you for considering a career at South Trail Hyundai