Help traders navigate complex issues as Robinhood's Advanced Services Representative, using empathy and product expertise in a hybrid office schedule.
This Customer Experience role focuses on options trading, margin-related issues, and customer growth. You will resolve escalations, explain solutions, and provide feedback that strengthens Robinhood's products and platform. In-person attendance occurs five days weekly during nine-week onboarding, then three days weekly.
Key Responsibilities:
- Empower customers to learn and grow as traders
- Resolve technical customer queries about Options and Margin
- Provide swift solutions to escalated customer issues
- Improve internal training content and team readiness
- Support Event Contracts after obtaining Series 3 licensure
Requirements:
- Active Series 7 and 63 licenses
- Series 3 required within 120 days
- Interest in active traders or trade desk work
- Robust derivatives and risk management expertise for Event Contracts
- Familiarity with support platforms and CRM tools
Use empathy, trading knowledge, and regulatory awareness to deliver effective support for Robinhood's growing customer base.