Make every hotel arrival welcoming through guest relations, problem resolution, and attentive front desk service. Sandman Hotel Group seeks people-focused professionals.

As a Guest Service Agent, you will help exceed guest needs while managing wide-ranging hotel responsibilities. You will greet visitors, respond to inquiries, communicate information, and refer requests across the organization. Daily work also includes luggage assistance, front desk organization, and security reporting.

Key Responsibilities:

- Present a positive and professional organizational image
- Provide luggage assistance and complete welcome calls
- Refer inquiries to appropriate departments and individuals
- Keep the front desk stocked, clean, and tidy
- Observe and report security issues to the Manager

Requirements:

- Experience across customer service and people management
- Excellent customer relations and time-management skills
- Exceptional objection handling and conflict resolution abilities
- Ability to communicate effectively verbally and in writing
- Eagerness to exceed guest expectations

Use customer relations, problem-solving, and front desk service skills to support guests and colleagues across the hotel.

📌 Hotel Guest Relations Front Desk Clerk (Canada)
🏢 Northland Properties
📍 Canada