Lead remote client services through coaching, KPI ownership, and process discipline at One Janitorial. This full time contract role spans Canada and US expansion.

As Service Manager, you manage 6 to 8 service employees and improve their performance, processes, and growth. You run one-on-ones, train employees, address underperformance, and maintain consistent standards. You report to the Client Services Manager while supporting a fully remote commercial cleaning company.

Key Responsibilities:

- Manage daily performance for 6 to 8 service employees
- Hold regular one-on-ones using the coaching process
- Train employees on roles, processes, and expectations
- Track KPIs, targets, and team results
- Set after-hours schedules and confirm coverage

Requirements:

- At least one year leading a team
- At least two years delivering service or operations work
- Previous remote team leadership experience strongly preferred
- Excellent written and spoken English
- Reliable high-speed internet with backup connectivity

Bring remote leadership, direct coaching, accountability, and operational organization to One Janitorial's service team.

📌 Remote Client Services Team Manager (Montreal)
🏢 Onejan
📍 Montreal