Manage customer accounts and billing accuracy for Loomis Express, applying customer database experience, specialized billing software, and Microsoft Excel.
As a Customer Accounts Billing Specialist, you will create and maintain accounts while ensuring invoices reflect signed customer agreements. You will gather credit information, secure approvals, review forms and contracts, and check rates and details loaded into systems. Cross-functional collaboration supports accurate information and timely issue resolution.
Key Responsibilities:
- Gather credit background information for recent customer accounts
- Obtain stakeholder approvals and verify complete documentation
- Check system rates against signed customer agreements
- Update customer databases with Pricing and Sales teams
- Explain and resolve billing errors, adjustments, and inquiries
Requirements:
- Business or relevant post-secondary education completion
- Two years of office experience with customer databases
- Experience using billing software packages
- Advanced proficiency in Microsoft Excel, Outlook, and MS Office
- Process-driven, detail-oriented, adaptable, and inquisitive approach
Support dependable account setup and invoicing through careful review, customer information management, and constructive cross-functional communication.