Company Description

ZyroGo is a contemporary intercity coach service built to make travel to Toronto Pearson Airport predictable, timely, and easy to plan. The company focuses on reliable, demand-based scheduling, aligning departures with early flights, late arrivals, and peak travel periods. ZyroGo uses limited-stop routes, live tracking, and proactive delay notifications to give passengers structured, transparent communication from booking through post-trip follow-up.

ZyroGo is building a more structured, dependable intercity travel network across Ontario, expanding only as service quality consistently meets its high standards.

Role Description The Customer Service Representative is a full-time remote role responsible for supporting passengers throughout their journey with ZyroGo. This role includes responding to customer inquiries via phone, email, chat, and social channels, providing accurate information about routes, schedules, bookings, and policies. The representative will handle booking changes, cancellations, and issue resolution, ensuring a smooth, clear, and responsive experience.

Day-to-day tasks involve monitoring customer feedback, coordinating with operations when service disruptions occur, and using ZyroGo’s communication tools to keep passengers informed with confirmations, reminders, live updates, and follow-ups. The role also includes documenting interactions, identifying recurring issues,



and collaborating with the team to improve service quality and customer satisfaction.

Requirements

- Strong customer interaction skills, with experience as a Customer Service Representative or in similar Customer Service roles.
- Ability to deliver high-quality Customer Support, focusing on timely responses, clear information, and effective issue resolution.
- Proven ability to foster Customer Satisfaction by listening actively, empathizing, and following through on commitments.
- Experience enhancing the overall Customer Experience, including managing expectations and communicating proactively.
- Excellent written and verbal communication skills in English, with confident, professional phone and online presence.
- Comfort using CRM or ticketing systems, live chat tools, and basic productivity software (e.g., email, spreadsheets, documentation tools).
- Strong problem-solving skills, attention to detail, and ability to stay calm and organized during busy or time-sensitive periods.
- Ability to work independently in a remote environment, manage time effectively, and collaborate with cross-functional teams.
- Previous experience in transportation, travel, or hospitality support is an asset but not required.

Mandatory Setup

- Own laptop/computer in good working condition.
- Stable, high-speed Wi-Fi connection.
- Quiet workspace with a headset.

How to Apply

Send your resume to [email protected] or apply directly via LinkedIn.

📌 Customer Service Representative (Canada)
🏢 ZyroGo
📍 Canada