Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‐edge technology.

What you'll do

Understand the business

- Work with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.
- Map current processes and spot opportunities to simplify, automate or improve them.
- Turn needs into clear requirements, process flows, user stories and acceptance criteria.

Explore and build

- Explore new tools and features, test them against real use cases and recommend what's worth pursuing.
- Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.
- Build, configure and deliver solutions hands‐on, from low‐code apps and automated workflows to Copilot agents and data queries.
- Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.

Connect the dots

- Understand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.
- Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.
- Apply sound practices around data confidentiality, access and security in everything you build.

Deliver and drive adoption

- Plan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.
- Help users adopt new solutions through demos, training,



documentation and hands‐on support.
- Monitor solutions after go‐live, collect feedback and keep improving them.
- Share what you learn and bring new ideas and recommendations to the team.

What you bring

- A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
- Experience in functional analysis, business analysis, system implementation or process improvement.
- Curiosity and initiative, with concrete examples of learning a current technology, building something to solve a problem, or proposing and delivering an improvement.
- Ability to learn new systems quickly and move comfortably between business processes, data and technology.
- A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.
- Ownership. You manage your priorities and follow through from idea to adoption.
- Explicit communication. You can explain technical solutions simply and support users through change.
- Sound judgment when handling sensitive data and system access.
- Fluency in French and English.

Assets

Microsoft and low‐code

- Power Platform (Power Apps, Power Automate)
- Microsoft Copilot / Copilot Studio




- Microsoft 365 and SharePoint

Data

- SQL (querying, joins, data validation)
- Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation
- Microsoft Fabric, Dataverse or Snowflake
- Power BI or other reporting tools

Integration and business systems

- EDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project
- APIs and system integrations (REST, JSON, file‐based exchanges)
- ERP or HRIS (e.g. Business Central, Workday)

Ways of working

- Agile delivery, Jira / Confluence
- Process mapping (e.g. BPMN)
- Microsoft certifications (Power Platform, Fabric, Microsoft 365)

Why Join Us?

Benefits

At Intelcom | Dragonfly, you'll thrive in a flexible and stimulating workplace, surrounded by passionate talent. You'll also enjoy a wide range of benefits:

- On‐site gym with a personal trainer
- Employer‐provided lunch of your choice
- Comprehensive group insurance
- Group RRSP plan
- Care & Well‐Being Activities
- Partial reimbursement for public transportation
- Employee Assistance Program

...and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have

📌 IT Functional Analyst (Montreal)
🏢 Intelcom - Dragonfly
📍 Montreal