Position Responsibilities

Under general supervision, performs public transportation and paratransit (Conventional, Accessible and On-Demand) scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public. Acts as the liaison between Crew Chiefs/Operators and the on-call Supervisor.

- Arrange for substitute driver(s) when a driver(s) does not show up for a shift, calls in absent, or needs to be replaced during their shift.
- Monitor conventional service routes using various software to ensure integrity of schedules and public interface. Keeping the supervisory team abreast of service and employee statuses.
- Prepare, maintain, and monitor a variety of computerized and paper reports such as daily manifests, service requests, client information, driver hours, mileage, and passenger information for all Transit services.
- Consistently work towards maximizing efficiency. On-going monitoring of processes and schedules to improve services and provide the most effective service delivery. Keeping up to date with continuously improving dispatching techniques and technology.
- Comfortable with the use of two-way radio systems, cellphones, phones, emails,



and text messages for communicating and receiving information. Proficient with use of computing and word processing programs.
- Provide clear and concise communication between operators, clients, supervisors, and other parties.
- Maintain excellent knowledge of streets, landmarks, and geography of the City of Grande Prairie.

Qualifications

- Completion of Grade Twelve supplemented by specialized training in a communication or a related field.
- Proficiency with Windows, spreadsheets, and word processing software.
- Must have the ability to successfully complete training of VIA software.
- Must demonstrate the ability to communicate effectively and constructively with department staff members, other City departments, the public and lead by example
- Two years of increasingly responsible communications, dispatch, and clerical experience.

Hours

Evenings and weekends, with the specific schedule to be determined by theimmediate supervisor.

Compensation

Starting salary $31.12 per hour as per the CUPE Collective Agreement.

The City of Grande Prairie is committed tobuilding and sustaining an inclusive work workplace composed of individualswith unique experiences, perspectives, talents, and contributions who welcome,support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for aninterview will be notified via phone or email.

📌 Transit Dispatcher (Grande Prairie)
🏢 Startdate
📍 Grande Prairie