Provide PERGOLUX customers with responsive service and technical troubleshooting across phone, chat, and email communication channels.

As a Technical Customer Support Representative, you will build product fluency in PERGOLUX's smart pergola systems. You will deliver first-level troubleshooting through scripts and FAQs, collect data for complex escalations, and manage related customer issues. Accurate documentation and empathetic communication are central to this customer-facing role.

Key Responsibilities:

- Deliver qualified assistance across phone, chat, and email
- Use product knowledge to troubleshoot customer issues
- Collect accurate data for complex escalations
- Follow defined protocols for issue resolution
- Capture case histories and customer feedback

Requirements:

- 0–2 years in customer service or related roles
- Excellent communication with an empathetic approach
- Customer-first mindset during technical interactions
- Adaptability with scripts, FAQs, and service systems
- Precision when documenting and escalating inquiries

Apply technical troubleshooting, product fluency, and careful case documentation while representing PERGOLUX customers professionally.

📌 Technical Customer Support Representative (Vancouver)
🏢 Pergolux
📍 Vancouver