Support banking customers in Montréal with bilingual communication, problem-solving, and trusted advice as a TD Contact Centre Representative. This position works 37.5 hours weekly.

Within Personal & Commercial Banking, you will assist inbound customers with account inquiries and resolve concerns efficiently. The work combines listening, empathy, product knowledge, and accurate navigation across computer systems. Preference is given to financial or service industry experience.

Key Responsibilities:

- Understand customer needs through thoughtful questions
- Recommend TD products or services when resolving issues
- Create easy, personalized customer experiences
- Balance performance across diverse service metrics
- Complete training and receive coaching support

Requirements:

- High School Diploma or equivalent
- French and English bilingual proficiency
- Ability to multitask across applications and multiple screens
- Digital literacy across smartphones, tablets, laptops, and headsets
- Flexibility and resiliency during challenging situations

Apply bilingual listening, financial service awareness, and efficient problem-solving to deliver trusted customer support at TD.

📌 Bilingual Banking Customer Service Representative (Montreal)
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal