Help patients navigate clinical testing as a Patient Coordinator with Personalized Prescribing Inc. Explain laboratory processes and resolve issues calmly.

Working in person in Richmond Hill, you will support PPI patients, pharmacists, and the COO across testing-related services. The position includes counseling patients about test value, addressing questions about collection and turnaround time, and troubleshooting technical or delivery problems. Strong privacy practices and reliable follow-up are central to the work.

Key Responsibilities:

- Explain test value and laboratory processes to patients
- Resolve portal password resets and document delivery failures
- Follow up with patients needing sample collection
- Advise the COO on unresponsive case closures




- Book pharmacist consultations for clinical result reviews

Requirements:

- Two to three years in clinic, laboratory, or telehealth settings
- Excellent warm and skilled telephone communication
- Ability to handle objections and close referred services
- Ability to manage multiple cases without losing track
- English required; French bilingual capability preferred

Use empathy, troubleshooting ability, and patient coordination expertise to support clinical testing services at Personalized Prescribing Inc.

📌 Patient Care Coordinator Clinical Testing (Richmond Hill)
🏢 Personalized Prescribing
📍 Richmond Hill