Position Overview

We are seeking a motivated and technically capable Junior Systems Administrator / Operations Support Specialist to provide day-to-day systems administration, IT infrastructure support, and operational assistance within a large enterprise IT environment.

The successful candidate will support Windows-based infrastructure, user account administration, server and workstation operations, network connectivity, cloud services, security practices, and IT service management activities.

This role requires someone with strong troubleshooting abilities, a customer-focused approach, and the ability to work collaboratively with technical teams while ensuring timely resolution of incidents and service requests.

The ideal candidate will have hands-on experience providing Level 1 and Level 2 technical support, administering user accounts and access permissions, troubleshooting hardware and software issues, and supporting enterprise IT environments.

Key Responsibilities

- Provide day-to-day systems administration and operational support for enterprise IT infrastructure, including servers, workstations, networks, and related services.
- Configure and maintain user accounts, user profiles, access permissions, and security settings.
- Support Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and user account management.
- Perform system installations, software upgrades, patch deployments, routine maintenance, and configuration changes.
- Troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic and problem-solving methodologies.
- Monitor system performance, computer workload trends, and infrastructure utilization to help maintain optimal system availability and performance.
- Support enterprise infrastructure components, including file servers, print services, virtualization platforms, and endpoint management solutions.
- Assist with Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related cloud-based identity and administration services.
- Support backup, recovery, and routine system maintenance activities to ensure operational continuity.
- Apply cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
- Support network infrastructure and connectivity, including TCP/IP, VPNs, firewalls, and enterprise network troubleshooting.
- Utilize IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or similar tools to manage incidents, problems, changes, and service requests.
- Perform basic scripting and automation using PowerShell, batch scripting, or similar technologies to improve operational efficiency.
- Maintain technical documentation, knowledge articles, operational procedures, and system inventories.
- Coordinate with internal technical teams, vendors, and business stakeholders to resolve infrastructure and application-related issues.
- Follow established IT operational procedures, security standards, and change management processes.




- Provide timely updates to stakeholders and ensure incidents and service requests are resolved within established Service Level Agreements (SLAs).
- Participate in scheduled maintenance activities and after-hours operational support when required.

Mandatory Technical Skills and Qualifications Candidates must demonstrate the following technical knowledge and capabilities:
- Knowledge of Microsoft Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and user account management.

- Experience supporting enterprise infrastructure environments, including file servers, print services, virtualization platforms (VMware or Hyper-V), and endpoint management solutions.

- Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.

- Knowledge of IT Service Management (ITSM) processes, including incident, problem, change, and service request management using ServiceNow, Remedy, or similar platforms.

- Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.

- Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.

- Basic scripting and automation skills using PowerShell, batch scripting, or similar technologies.

- Knowledge of networking fundamentals, including TCP/IP, VPNs, firewalls, network troubleshooting, and enterprise connectivity concepts.

- Understanding of backup and recovery processes, user access administration, and day-to-day computer systems operations.

- Familiarity with one or more operating systems, hardware platforms, information retrieval packages, communications protocols, middleware, and gateways.

Requirements

Required Experience

- Experience providing Level 1 and Level 2 technical support within a medium to large enterprise environment.
- Experience monitoring, maintaining, and supporting server, workstation, and network infrastructure with minimal supervision.
- Demonstrated experience resolving technical incidents and service requests while meeting established SLAs.
- Experience performing system administration activities, including user provisioning, access management, software installation, patch deployment, and system maintenance.
- Experience working within a structured IT operational environment with documented processes, standards, and change management procedures.
- Experience supporting business-critical applications and coordinating issue resolution with technical teams and external vendors.
- Experience preparing and maintaining technical documentation, knowledge articles, operational procedures, and system inventories.
- Experience with backup and recovery, system operations, and infrastructure maintenance.

Mandatory Communication and Interpersonal Skills





- Strong verbal communication skills, with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
- Demonstrated customer service orientation, with a focus on professionalism, responsiveness, and client satisfaction.
- Ability to clearly document incidents, troubleshooting activities, resolutions, and technical procedures.
- Strong interpersonal skills and the ability to establish effective working relationships across operational, technical, and business teams.
- Ability to prioritize competing requests, provide timely status updates, and manage stakeholder expectations in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team while independently managing assigned responsibilities.
- Strong analytical, problem-solving, and decision-making skills.

Key Mandatory Requirements – Client's Must-Haves Candidates must clearly demonstrate the following five capabilities in their resumes:
- Technical Troubleshooting: Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.

- Cybersecurity Knowledge: Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.

- Cloud Technologies: Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.

- Strong Verbal Communication: Ability to explain technical concepts and solutions effectively to both technical and non-technical stakeholders.

- Customer Service Orientation: Demonstrated commitment to professionalism, responsiveness, and client satisfaction.

Desirable Skills

- Experience supporting distributed and networked systems.
- Awareness of emerging IT trends, technologies, and infrastructure practices.
- Experience with one or more programming or scripting languages.
- Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA), related regulations, and accessibility standards.
- Experience with VMware or Hyper-V virtualization technologies.
- Experience participating in after-hours support, scheduled maintenance, or operational on-call rotations.

Ideal Candidate Profile The ideal candidate will be a junior-level IT professional with practical experience in enterprise IT support and systems administration. The candidate should possess a solid understanding of Windows infrastructure, cloud technologies, cybersecurity fundamentals, and networking. We are particularly interested in candidates who are:

- Hands-on in troubleshooting hardware, software, server, and network-related issues.
- Familiar with Microsoft infrastructure and cloud administration.
- Knowledgeable in IT security, user access management, and patching practices.
- Customer-oriented with excellent communication and documentation skills.
- Comfortable working in a structured enterprise IT setting.
- Able to work independently while collaborating effectively with infrastructure and operations teams.

📌 Junior Systems Administrator / Operations Support Specialist (Toronto)
🏢 Joblinxsapp
📍 Toronto