Company Description Southlake Health is a leading Canadian healthcare organization with a century-long history of building healthy communities through advanced, people-centered care. The organization operates multiple sites across northern York Region and southern Simcoe County, providing comprehensive services, including specialized cardiac and cancer care, to a broad regional population. With more than 6,000 staff, medical staff, volunteers, and learners, and an operating budget exceeding $600 million, Southlake Health is continually expanding its network of expertise, compassion, and excellence.

The organization emphasizes innovation through state-of-the-art technologies, advanced research, and integrated care initiatives like Southlake@home, and has maintained Exemplary Standing from Accreditation Canada for 16 years. Supported by its communities, Southlake Health is committed to bringing high-quality care closer to home for people today and for future generations.

Role Description The Outpatient Mental Health Secretary is a full-time, on-site role located in Keswick, ON, supporting the efficient operation of outpatient mental health services. This position is responsible for performing a wide range of clerical and administrative tasks, including managing patient appointments, maintaining accurate records, preparing and processing forms, and handling correspondence. The role involves greeting and registering patients, responding to telephone and in-person inquiries, and coordinating communication between patients, families, clinicians, and other departments.

The Outpatient Mental Health





Secretary will support clinical teams with scheduling, meeting preparation, and document organization while ensuring confidentiality and adherence to privacy and hospital policies. This role contributes to a welcoming, respectful environment that supports patient-centered mental health care.

Qualifications

- Strong clerical skills, including data entry, filing, document preparation, and basic record management.
- Excellent communication skills, with the ability to interact professionally and empathetically with patients, families, and interprofessional teams.
- Experience with company secretarial work or similar administrative functions, such as handling documentation, meeting agendas, and minutes.
- Background in executive administrative assistance or office administration, including scheduling, calendar management, and coordination of multiple priorities.
- Proven customer service skills, with a focus on maintaining a positive, respectful, and culturally sensitive patient experience.
- Proficiency with common office software (e.g., MS Office suite), electronic medical records, and scheduling systems, or willingness to learn.
- Robust organizational skills, attention to detail, and ability to work in a fast-paced clinical environment while maintaining confidentiality.
- Previous experience in a healthcare or mental health setting is an asset.
- Completion of a secondary school diploma; a post-secondary certificate or diploma in office administration, medical office administration, or a related field is preferred.

📌 Outpatient Mental Health Secretary (Keswick)
🏢 Southlake Health
📍 Keswick