Serve citizens through Maximus Service BC by handling calls, email, and SMS with accurate research and qualified communication. Work remotely within British Columbia.

Service BC Contact Centre Customer Service Representatives provide front-line support for more than 120 government programs and services. This auxiliary, as-needed position requires learning computer applications and policies while responding to residents, businesses, and visitors. You will review Knowledge Base content, explain policies in plain language, and meet designated handling targets.

Key Responsibilities:

- Handle citizen requests across all supported communication channels
- Review Knowledge Base articles for appropriate responses
- Explain client policies clearly, neutrally, and quickly




- Compose concise emails, tickets, and other communications
- De-escalate charged situations and participate in collaboration

Requirements:

- High school diploma or GED equivalent
- Proficiency with basic computer skills
- Ability to learn policies and applications within timelines
- Understanding of customer service and plain language communication
- Ability to work remotely within British Columbia

Use customer service judgment, plain language, and policy knowledge to connect Service BC citizens with government information.

📌 Service BC Contact Centre Representative (Ottawa)
🏢 Canadian Inclusion
📍 Ottawa